Terms of Use
Effective Date: January 1, 2021
Acceptance of the Terms of Use
These Terms of Use («Terms of Use») constitute a legally binding agreement between you («User» or «you» or «your») and CleanersList Inc. («Cleanerslist» or «we» or «us»). The following terms and conditions, govern your access to and use of CleanersList’s mobile application for iOS and Android devices (the «App»), including any content, functionality and services offered on or through the App, are referred to as the «Cleanerlist Platform»), whether as a guest or a registered User.
PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND CLEANERLIST HAVE AGAINST EACH OTHER CAN BE BROUGHT (SEE SECTION 30 BELOW). THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST CLEANERLIST TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A PROVIDER, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED IN SECTION 31.
Please read these Terms of Use carefully before you start to use the CleanerList Platform. By installing the App, by otherwise accessing or using any aspect of the Platform, or by clicking to accept or agree to these Terms of Use when this option is made available to you, you accept and agree that you have read, understood, and agree to be bound and abide by these Terms of Use (including the dispute resolution and arbitration provisions in Section 31) and our privacy policy, found at www.cleanerslist.com/privacy-policy/ («Privacy Policy»), incorporated herein by reference (together herein referred to as this «Agreement»). If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use, you must not use or access the CleanersList Platform or the “Services,” as defined below in Section 2.
By installing the App, clicking to accept or agree to these Terms of Use, or by otherwise accessing and using any aspect of the Platform, you represent and warrant that: (a) you are at least 18 years old, are of legal age to form a binding contract with CleanersList in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; (b) you have the right, authority and capacity to enter into this Agreement; and (c) if you are using the CleanersList Platform on behalf of a company, entity, or other organization, then you represent and warrant that you are an authorized representative of that entity with the authority to bind that entity to these Terms of Use, and agree to be bound by these Terms of Use on behalf of that entity. If you do not meet all of these requirements or agree to be bound by the terms and conditions of these Terms of Use you must not use or access the CleanersList Platform or the Services.
MATERIAL TERMS AND NOTICES
As provided in greater detail in these Terms of Use (and without limiting the express language of these Terms of Use), you acknowledge the following:
The CleanersList Platform connects you to other Users. You are neither an employee nor subcontractor of CleanersList;
The CleanersList Platform is licensed to you, not sold to you, and you may use the CleanersList Platform only as set forth in these Terms of Use;
The use of the CleanersList Platform may be subject to separate third-party terms of service and fees, including, without limitation, such terms of service and fees imposed by your mobile network operator (the “Carrier”), including fees charged for data usage and overage, which are your sole responsibility;
You consent to the collection, use, and disclosure of your personally identifiable information in accordance with the Privacy Policy;
The CleanersList Platform is provided “as is” without warranties of any kind, and CleanersList’s liability to you is limited regarding the performance of Services;
CleanersList provides Users the CleanersList Guarantee (Section 6) to ensure your satisfaction with your Platform experience;
We will resolve disputes arising under these Terms of Use through binding arbitration. By accepting this Agreement, as provided in greater detail in Section 30, you and CleanersList are each waiving the right to a trial by jury or to participate in a class action;
Access to certain features of the CleanersList Platform may require access to information about the location of your device, such as GPS coordinates;
We may, without further notice or warning and in our discretion, access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users (as defined in Section 2) that occur through the CleanersList Platform for our business purposes, including to provide and improve customer service and the CleanersList Platform, fraud prevention, and to identify violations of this Agreement;
You agree not to circumvent the CleanersList Platform by soliciting, scheduling and/or paying for Services and/or Additional Services outside the Platform;
You agree to and acknowledge the “Notice Regarding Apple” in Section 39 below.
1. Changes to the Terms of Use
We may revise and update these Terms of Use from time to time in our sole discretion. Please check these Terms of Use periodically for changes. If a change to these Terms of Use materially modifies your rights or obligations, you will be required to accept the modified Terms of Use to continue to use the CleanersList Platform. Material modifications are effective upon your acceptance of the modified Terms of Use. Immaterial modifications are effective upon publication. Disputes arising under the Terms of Use will be resolved in accordance with the version of the Terms of Use that was in effect at the time the dispute arose.
2. CleanersList Platform Connects Users
For purposes of this Agreement, the services provided by Providers to their Customers that are scheduled through the CleanersList Platform shall be referred to as the «Services.” Services specifically do not comprise “Excluded Services” (particular jobs deemed ineligible for scheduling or performing through the CleanersList Platform due to applicable licensing/permitting regulations and other similar requirements). CleanersList reserves the right to alter, modify and remove Service requests.
Unless otherwise disclosed, Providers are deemed to be unlicensed. Please note that in certain markets Provider may be required to have a license to perform certain Services that will exceed a monetary threshold. For example, regulations applicable in certain markets require a license for work that will total more than $500.00. Accordingly, Customers must determine for themselves whether a Provider is qualified to perform the requested Service. Customers should consult their state or local requirements to determine whether certain Services are required to be performed by a licensed professional.
Services ordered through the CleanersList platform may house cleaning, carpet cleaning and windows cleaning of residential properties. CleanersList does not provide and is not responsible for Merchandise, and does not itself provide the Services.
ANY DECISION BY USERS TO OFFER OR ACCEPT SERVICES THROUGH THE CLEANERSLIST PLATFORM IS A DECISION MADE IN SUCH USER’S SOLE DISCRETION. IT IS ENTIRELY UP TO THE CUSTOMER TO EVALUATE THE PROVIDER AND THE PROVIDER’S QUALIFICATIONS, AND UP TO THE PROVIDER TO EVALUATE THE JOB ORDERED. EACH SERVICE PROVIDED BY A PROVIDER TO A CUSTOMER SHALL CONSTITUTE A SEPARATE AGREEMENT BETWEEN THAT PROVIDER AND CUSTOMER. PROVIDERS ARE INDEPENDENT CONTRACTORS AND NOT EMPLOYEES OR SUBCONTRACTORS OF CLEANERSLIST. CLEANERSLIST MAKES NO REPRESENTATION AND IS NOT RESPONSIBLE FOR THE PERFORMANCE OF USERS, NOR DOES IT HAVE CONTROL OVER OR MAKE REPRESENTATIONS REGARDING THE QUALITY, TIMING, LEGALITY, FAILURE TO PROVIDE, OR ANY OTHER ASPECT WHATSOEVER RELATING TO ANY SERVICES. CLEANERSLIST DOES NOT HAVE CONTROL OVER THE QUALITY, TIMING OR LEGALITY OF SERVICES DELIVERED BY PROVIDERS. CLEANERSLIST HAS NO RESPONSIBILITY OR LIABILITY FOR ANY SERVICES PROVIDED TO CUSTOMERS BY PROVIDERS, INCLUDING, BUT NOT LIMITED TO, A WARRANTY OR CONDITION OF GOOD AND WORKMANLIKE SERVICES, WARRANT OF FITNESS FOR A PARTICULAR PURPOSE OR COMPLIANCE WITH ANY LAW, REGULATION OR CODE. EXCEPT AS OTHERWISE SET FORTH HEREIN, CLEANERSLIST IS NOT AFFILIATED WITH, ENDORSED OR SPONSORED BY ANY PROVIDER.
3. Provider Background and Identity Check Process
Unless otherwise disclosed, CleanersList checks the backgrounds of each Provider using third-party background check services that include, but are not limited to, a sex offenders registry check; county, state, federal and national criminal records check; and domestic and international terrorist watchlist check. CleanersList also requires each Provider to submit to CleanersList a government-issued photo ID and a profile picture. Providers hereby give consent to CleanersList to conduct background checks as often as required in compliance with applicable law, including without limitation the Fair Credit Reporting Act. Although CleanersList performs background and identity checks on each Provider, CleanersList cannot confirm that each Provider is who they claim to be, and therefore, CleanersList cannot and does not assume any responsibility for the accuracy or reliability of the identity or background check information or any information provided through the Service. CleanersList cannot and does not guarantee that a Provider’s profile and background check information are current and up to date.
YOU ACKNOWLEDGE AND AGREE THAT CLEANERSLIST IS NOT LIABLE FOR DAMAGE THAT MIGHT ARISE OUT OF THE SERVICES. CLEANERSLIST IS NOT RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER INCLUDING PROVIDERS, AND WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH ANY SERVICES. Each User should exercise caution and common sense to protect their personal safety and property, just as you would when interacting with any person with whom you do not know. CleanersList’s sole liability with respect to the Services performed by Providers is as set forth in the CleanersList Guarantee described in Section 6.
4. Job Fees for Services and Additional Services; Excluded Services
a. Job Fee. Customers shall be charged pursuant to the rates quoted via the CleanersList Platform at the time the Service is scheduled (or prior to acceptance of a Counter-Bid or Additional Service), which shall be based on either: (i) the stated parameters of the Services and the location where such Services are to be performed; or (ii) a Counter-Bid price proposed directly from a Provider (the «Job Fee). CleanersList has the authority and reserves the right to determine and modify pricing by posting revised applicable Job Fees to your market though the App or by applying advertised sales or promotional discounts to the posted Job Fees, which will be disclosed to you prior to your submission as a Customer or acceptance as a Provider of a Service request. You are responsible for reviewing the applicable Job Fee prior to the submission or acceptance of a Service. As a Customer, you shall be responsible for all incurred Job Fees charged under your User account regardless of your awareness of such Job Fees or the amounts thereof. Similarly, as a Provider, you agree that the Job Fees for the Services that you perform shall be the amount disclosed to you prior to your acceptance of a Service regardless of your awareness of such Job Fees or the amount thereof.
b. Additional Services. After a Service is scheduled, the Users may agree to the performance of one or more additional Services (each, an «Additional Service» or “While You’re at It”) before a Provider departs the Customer’s location. Users may only schedule and accept an Additional Service if (i) the performance and completion thereof does not conflict with a Provider’s existing appointments; (ii) it is not an Excluded Service (as defined below); and (iii) the Service does not violate these Terms of Use. The Job Fee for Additional Services shall be the rate agreed to by the Users as confirmed by both parties through the CleanersList Platform, which Job Fee shall not exceed $400 for any single Additional Service. Additional Services that are not confirmed and paid for through the CleanersList Platform will not be covered by the CleanersList Guarantee and violate the terms of this Agreement, which may result in the suspension or deactivation of the User’s account(s).
c. Excluded Services. Users hereby agree not to schedule or perform any of the following as Services or Additional Services through the CleanersList Platform (collectively, the «Excluded Services»):
• Any service different from House cleaning, Carpet Cleaning and Window cleaning:
• Services that require a permit:
• Services that requires a license or certificate;
• Services that are professional services, including, but not limited to, services performed by lawyers, actuaries, accountants, architects, engineers, health professionals, medical professionals, financial advisers, management consultants, or investment advisors;
• Services related to childcare (e.g., babysitting), eldercare or lifeguarding services;
• Services that are performed more than 10 feet above the ground;
• Services that make the User unsafe or uncomfortable;
• Services that involve the handling of weapons, explosives or hazardous materials;
• Services that involve the transportation of and ridesharing among our Users in any type of motor vehicle, aircraft or water craft; or
• Any Service that is illegal or criminal in nature in the state or locality in which it is posted or takes place.
5. Payments
Users of the CleanersList Platform contract for the Services directly with other Users. Except as set forth in Section 33 below, CleanersList is not a party to any contracts for the Services. The CleanersList Platform facilitates these contracts by supplying a medium through which Customers can connect with Providers, schedule the Services, and make payments for the Services directly from the Customer to the Provider. Notwithstanding the foregoing, Customers may not circumvent the CleanersList Platform by using the CleanersList Platform to connect with Providers and then engage those Providers for Services outside of the CleanersList Platform.
a. Payment Processing Service. To facilitate payment for the Services, each User is required to register a credit, debit or prepaid card and each Provider is required to register using the Provider’s bank account details or debit card information. You authorize CleanersList and any payment processing service retained by us to facilitate the transaction of the Services and the payment remittance of all applicable charges and fees between you and other Users and between you and us. All payments transacted through any of our payment processing platforms options (Apple pay, Google pay, Amnazon Pay, PayPal or Stripe among others) shall be subject to that platform Account Agreement. By agreeing to the Agreement, you agree to be bound by that platform Agreement, which may be modified from time to time. As a condition of CleanersList facilitating payment processing services through this platforms, you agree to provide CleanersList accurate and complete information about you and, if applicable, your business, and you authorize CleanersList to share it and transaction information related to your use of the payment processing services provided by any of this platforms.
b. Customer Payments. As a Customer, we will charge your credit, debit or prepaid card according to the amount of all Services and Additional Services, if any, you scheduled through the CleanersList Platform, which amount will include: (i) the Job Fee applicable to the Services or Additional Services that were provided to you by your Provider; (ii) any out of pocket expenses that were published in connection with the Services (e.g. disposal fees); (iii) any out of pocket expenses for materials, if any, agreed to by and between you and your Provider through the CleanersList Platform; (iv) any tip or gratuity you elect to give to your Provider; and (v) a platform fee (a/k/a Service Fee) of up to nine percent (9%), which is used, in part, to offset the expense of providing you the CleanersList Guarantee set forth in Section 6. You hereby authorize us to charge the payment method on file in your account for such amounts at the moment you confirm the schedule of the service. We retain the right, in our sole discretion, to seek authorization of your selected payment method to verify the payment method, ensure that all fees related to your order will be covered, and protect against unauthorized behavior. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.
Except for the CleanersList Guarantee, no refunds or credits will be provided once the Customer’s selected payment method has been charged. While we will use commercially reasonable efforts to protect all payment method information and all other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold us harmless for any damages that may result therefrom. The Job Fee quoted is exclusive of taxes. CleanersList is not responsible or liable for any taxes incurred in connection with the Service excluding taxes on CleanersList’s income. Customers will be liable for all transaction taxes on the Service(s) provided (other than taxes based on CleanersList’s income).
c. Provider Payments. Refer to Vendor agreement section 6 and the Statement procedure agreement.
i. Use Fee. As a Provider, in exchange for permitting you to offer your services through the CleanersList Platform and utilize the ancillary services and benefits thereof, you agree to pay CleanersList (and permit CleanersList to retain) a fee based on a percentage of the Job Fee on each transaction in which you provide Services and, if any, Additional Services (the «Use Fee»). The amount of the applicable Use Fee will be determined by the category and market location of the job and will be communicated to you via your Vendor Agreement. CleanersList reserves the right to change the Use Fee at any time in CleanersList’s sole and absolute discretion. Continued use of the CleanersList Platform after any such change in the Use Fee calculation shall constitute your consent to such change.
d. Promotions. CleanersList, at its sole discretion, may make available promotions with different features to any of our Users or prospective Users. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with CleanersList. You are not required to participate in promotions. BY PARTICIPATING IN ANY PROMOTIONAL ACTIVITY VIA THE CLEANERSLIST PLATFORM, YOU ARE AGREEING TO ANY ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO THE PROMOTIONAL ACTIVITY, including the following:
i. CleanersList Promo Codes. From time to time, CleanersList will distribute unique codes or preloaded credits (“Promo Codes”) that can be redeemed by Users for a set percentage or value off a Service (such percentage and value amount may be changed by CleanersList without notice prior to redemption), but unless otherwise indicated, the Promo Code does not apply to Service Fees, disposal fees, tips or other fees and charges. Promo Codes are only redeemable for use on the CleanersList Platform to be applied towards Services and are non-transferable or redeemable for cash value. Promo Codes must be applied prior to the submission of a request for a Service and cannot be applied to previously completed Services. Only one Promo Code can be used per Service, and some Promo Codes are limited to one (1) per User, per household, per service address; and any balance remaining on the Promo Code will be forfeited, unless otherwise agreed to by CleanersList in its sole discretion. Promo Codes and other discounts cannot be combined with any other offers or promotions and may be limited in quantity. Promo Codes are subject to expiration and must be used within the amount of time stated by CleanersList at the time the Promo Code is provided to you, but in no event, later than thirty (30) days from the date thereof; provided, however, CleanersList reserves the right in its sole discretion to extend the validity of a Promo Code beyond the stated expiration date. CleanersList further reserves the right to withhold payment or deduct credits or other features or benefits obtained using a Promo Code by a User if CleanersList determines or believes that the use or redemption of a Promo Code was in error, fraudulent, illegal or in violation of the applicable Promo Code terms or these Terms of Use. Unless preloaded to a User account by CleanersList in its sole discretion, Users must enter each Promo Code into their account for its appropriate value before a User can use that value on the CleanersList Platform. CleanersList owns all rights in and to any Promo Codes whether provided to you or created by you, and you acknowledge and agree that CleanersList may reclaim, deactivate, invalidate or terminate your Promo Code at any time at its discretion.
ii. Vouchers. From time to time, CleanersList may issue voucher codes (“Vouchers”) to charitable organizations or other businesses for use by such organizations’ designated recipients that are Users of the CleanersList Platform. Vouchers can be used for all Services and fees approved by the issuing organization and in accordance these Terms of Use and CleanersList’s agreement(s) with the issuing organization.
iii. CleanersList Sharing Program – Royalties. For the CleanersList Sharing Program (akaRoyalties),CleanersList will assign a Promo Code (“CleanersList Sharing Promo Code”) to you via the App or email for distribution at your discretion to your friends, family and other third parties for use on their first Service (each a “Promo User”). Except as otherwise set forth in this subsection, all of the terms and conditions for CleanersList Promo Codes apply to the CleanersList Sharing Program. If a Promo User uses your assigned CleanersList Sharing Promo Code on a Service that is completed via the CleanersList Platform within the applicable time period (the “Promo Period”), then you will be eligible for a credit or payment as described in the App and Website at the time the CleanersList Sharing Promo Code is redeemed. A CleanersList Sharing Promo Code is validly redeemed when the Service it was applied to has been completed and paid for in full through the CleanersList Platform. The amount and conditions of the credit or payment shall be determined by CleanersList and communicated to you in writing through the App, the Website or via email and are subject to change, without notice, at CleanersList’s sole discretion. Unless otherwise communicated to you, all payments will be made via check mailed to the address associated with your User account within ninety (90) days from the earlier of : (i) the date your Royalties balance exceeds $50.00 or (ii) the cancellation of your User account or termination of this program. Your failure to cash a Royalties check within 180 days of issuance by CleanersList, or your failure to provide CleanersList with your taxpayer identification number (TIN) within thirty (30) days of CleanersList’s request thereof, will result in your Royalties payments being converted to CleanersList Rewards. We maintain sole discretion to prohibit your participation in the CleanersList Sharing Program in the future, for any or no reason. Further, by using the CleanersList Sharing Program, you agree to abide by all current material-connection disclosure laws issued by the Federal Trade Commission and/or other governing authority.
iv. CleanersList Rewards Program. CleanersList may allow registered Users to participate in the CleanersList Rewards program through the Website and App, which is designed to provide certain benefits to Users that schedule and successfully complete Services and/or share their CleanersList Sharing Promo Code. Please refer to the CleanersList Rewards Terms and Conditions for more information about the terms, conditions and policies that apply to your participation and use of the CleanersList Rewards program. Exercising opt-out rights will not prohibit Users from participating in the CleanersList Rewards Program.
THE RELEASED PARTIES ARE NOT RESPONSIBLE FOR: (a) ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY ENTRANTS, PRINTING ERRORS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR USED IN THE PROMOTION; (b) TECHNICAL FAILURES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO MALFUNCTIONS, INTERRUPTIONS, OR DISCONNECTIONS IN PHONE LINES OR NETWORK HARDWARE OR SOFTWARE; (c) UNAUTHORIZED HUMAN INTERVENTION IN ANY PART OF THE ENTRY PROCESS OR THE PROMOTIONAL ACTIVITY; (d) TECHNICAL OR HUMAN ERROR THAT MAY OCCUR IN THE ADMINISTRATION OF THE PROMOTIONAL ACTIVITY OR THE PROCESSING OF ENTRIES; OR (e) ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY THAT MAY BE CAUSED, DIRECTLY OR INDIRECTLY, IN WHOLE OR IN PART, FROM YOUR (OR ANY OTHER ENTRANT’S) PARTICIPATION IN THE PROMOTIONAL ACTIVITY OR RECEIPT OR USE OR MISUSE OF ANY PRIZE.
6. CleanersList Guarantee
Our CleanersList Guarantee is that the Service you order and pay for will be performed as described in the description of the Service when you ordered it. If you have ordered and paid for a Service but you believe the Service was not performed in accordance with the CleanersList Guarantee you must report the issue within twenty-four (24) hours of the Service appointment’s completion to our Support Center at [email protected] and respond to all follow up questions requested of you from the Support Center, at which point you may be eligible for the CleanersList Guarantee Remedies. The «CleanersList Guarantee Remedies» are as follows: if we determine that a Service does not meet the CleanersList Guarantee we will, in our sole discretion, either refund (in part or in full) the payment you actually made for such Service, or have the applicable Service re-performed. If the Service is re-performed but we determine the re-performance still does not meet the CleanersList Guarantee, we will refund the payment actually made by the Customer for such Service. The amount of the CleanersList Guarantee is limited to any payment you made for the Service. The CleanersList Guarantee does not apply to any other cost, liability, damage, injury, or claim arising from or in connection with the Services. To be clear, the CleanersList Guarantee does not apply to any payments made for Services not scheduled and paid for through the CleanersList Platform. THIS SECTION 6 STATES CLEANERSLIST’S SOLE AND EXCLUSIVE LIABILITY, AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, FOR ANY DAMAGES OR CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.
CleanersList reserves the right in its sole discretion to eliminate the CleanersList Guarantee altogether or to modify its terms at any time, effective with or without notice and without any liability to CleanersList, although CleanersList will endeavor to post notification of any material changes.
7. Service Cancellation
CleanersList’s cancellation policy for specific Services is as follows:
a. Cancellation by Customer. As a Customer, you may cancel your scheduled Service appointments through the App at any time, subject to the following:
• You will be charged a $10 cancellation fee if you decide to cancel a confirmed and booked job with more than 48 hours advance notice.
• You will be charged a $15 cancellation fee if you decide to cancel a confirmed and booked job with more than 2 hours advance notice and less than 48 hours advance notice.
• You will be charged a $50 cancellation fee if you decide to cancel a confirmed and booked job with less than 2 hours advance notice.
b. Cancellation by Provider. As a Provider, although you may cancel your scheduled Service appointments through the App if necessary, please understand that your cancellations are serious matters and may result in the suspension or deactivation of your Provider Account. If you are more than fifteen (30) minutes late for a scheduled appointment (note: the scheduled time for a “Now” appointment is one (1) hour from the time you are selected by your Customer) or fail to complete a scheduled Service, you shall be deemed to have cancelled such appointment. When you cancel a scheduled Service appointment, the CleanersList Platform generally notifies your Customer to resubmit the request for Service. CleanersList cannot guarantee that a cancelled Service appointment will be selected by another Provider and rescheduled or that the Service request will be completed. Thus, your cancellation or failure to timely show up to perform a scheduled appointment could negatively impact your Customer and the CleanersList Platform. As a result, such conduct may adversely impact your Provider rating. PLEASE BE ADVISED THAT YOUR CANCELLATION OF (A) ANY “NOW” APPOINTMENTS, (B) ANY SCHEDULED APPOINTMENTS WITH LESS THAN TWENTY-FOUR (24) HOURS NOTICE, OR (C) TWO OR MORE SCHEDULED APPOINTMENTS WITHIN A THIRTY (30)-DAY PERIOD IS A VIOLATION OF THE TERMS OF THIS AGREEMENT, WHICH MAY RESULT IN THE SUSPENSION OR DEACTIVATION OF YOUR PROVIDER ACCOUNT.
Cancelation by Provider is subject to the following:
• You will be charged a $10 cancellation fee if you decide to cancel a confirmed and booked job with more than 24 hours advance notice and less than 48 hours advance notice.
• You will be charged a $20 cancellation fee if you decide to cancel a confirmed and booked job with more than 4 hours advance notice and less than 24 hours advance notice.
• You will be charged a $40 cancellation fee if you decide to cancel a confirmed and booked job with less than 4 hours advance notice.
• You will be charged a $75 Not show fee if you do not arrive at a booked and scheduled job that has not been canceled or re-schedule.
8. Ratings
To help maintain the quality of the CleanersList Platform, Users (both Providers and Customers) will have the opportunity to rate each other after the completion of Services. If you rate your Provider or Customer with less than 3 stars, such User will be excluded from your future Service requests. Customers will see Provider ratings before selecting a Provider for a job so each rating a Customer gives can have an impact on that Provider’s future on the CleanersList Platform. In addition, Customers with a low star rating may not have their requests accepted.
9. Communications
By becoming a User, you expressly consent and agree to accept and receive electronic and other communications from us, including via email, text message, calls, and push notifications to the telephone number or email address you provided to us, as further described in our Privacy Policy. If you wish to unsubscribe from promotional emails, text messages, or other communications, you may Opt-Out by following the unsubscribe options provided to you in such promotional communications, under Settings > Notifications in the Platform. CleanersList does not discriminate against Users whom elect to Opt-Out of promotional and other communications. You may Opt-Out of receiving non-promotional communications from us at any time by deactivating your account. You may continue to receive messages for a period of time while we work to deactivate your account, and you may also receive text messages confirming the deactivation of your account. You consent to receive live, autodialed, or pre-recorded calls from us at the telephone number that you have provided to us to: (a) facilitate communications among Users; or (b) otherwise provide our services or enforce these Terms of Use. You are not required to provide your consent to these calls as a condition of purchase on the CleanersList Platform. Standard telephone minute charges may apply.
We may, without further notice or warning and in our discretion, monitor or record telephone conversations that we have with you or anyone acting on your behalf for quality control and training purposes or to protect our rights. You agree to CleanersList’s use of a service provider to mask your telephone number with a number provided by CleanersList when you call or exchange text (SMS) messages with another User. CleanersList and its service provider reserve the right to access, store, use, and disclose the messages, call transcripts, and data about the calls/messages between and among Users that occur through the CleanersList Platform for our business purposes, including to provide and improve customer service and the CleanersList Platform, fraud prevention, and to identify violations of this Agreement. You agree to the use of masked numbers described above as well as CleanersList’s use and disclosure of the related data for legitimate business purposes.
10. Location Coordinates
To schedule and accept Services, you must possess an iOS or Android smartphone capable of accessing the CleanersList Platform (the «Mobile Device»). As a Provider, you hereby acknowledge and consent to CleanersList’s collection of the latitude and longitude location («Location Coordinates») of your Mobile Device so that we can provide our services to you and the Customers. For example, we may collect Location Coordinates when you select «Start Navigation to Site» or equivalent on the App for the purpose of providing support in case you and the Customer cannot find each other and ending upon your notification to the Customer and CleanersList that you arrived at the Service location by selecting «I’m Here!» or the equivalent on the App (the «Tracking Period»). In addition, while in Provider mode, CleanersList collects the Location Coordinates of the Mobile Device on which the CleanersList Platform is installed for other purposes, including for the purpose of referring Services to you from potential Customers in your vicinity, protecting the safety of Customers and Providers, and for legal purposes (such as to enforce our agreements). CleanersList does not collect or use Location Coordinates data for the purpose of controlling or monitoring the manner and means by which you provide the Services contemplated by this Agreement, or the frequency with which you use the CleanersList Platform to book Services. By executing this Agreement, you agree to the use and disclosure of Location Coordinates information as described above.
11. Accessing the CleanersList Platform and Account Security
We reserve the right to withdraw or amend the CleanersList Platform, and any service we provide on the CleanersList Platform in our sole discretion without notice. We will not be liable if for any reason that all or any part of the CleanersList Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the CleanersList Platform, or the entire CleanersList Platform, to Users for any reason or no reason.
You are responsible for:
• Making all arrangements necessary for you to have access to the CleanersList Platform.
• Ensuring that all persons who access the CleanersList Platform through your account are aware of this Agreement and comply with the terms set forth herein.
To access the CleanersList Platform or some of the resources it offers, you may be asked to provide certain registration details or other information. You may register to use the CleanersList Platform by using your existing Facebook or Google account and log-in credentials (your “Third-Party Site Password”). It is a condition of your use of the CleanersList Platform that all the information you provide on the CleanersList Platform is correct, current and complete. You agree that all information you provide to register with the CleanersList Platform or otherwise, including but not limited to through the use of any interactive features on the CleanersList Platform, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy.
If you choose, or are provided with, a User name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the CleanersList Platform or portions of it using your User name, password or other security information, including Third-Party Site Password(s). You agree to notify us immediately of any suspected unauthorized access to or use of your User name or password or any other breach of security. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any User name, password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of this Agreement. CleanersList may, from time to time, access your account to make certain changes that you request or remove prohibited information from the Platform.
12. Release
THE SERVICE IS ONLY A VENUE FOR CONNECTING USERS. EXCEPT AS OTHERWISE SET FORTH HEREIN, CLEANERSLIST IS NOT AFFILIATED WITH ANY CARRIER, PROVIDER, OR THIRD-PARTY SERVICE. ANY DISPUTE YOU HAVE WITH ANY CARRIER, PROVIDER, OR THIRD-PARTY SERVICE, OR OTHER THIRD PARTY, INCLUDING, WITHOUT LIMITATION, ANY OTHER USER OF THE SERVICE, IS DIRECTLY BETWEEN YOU AND THAT THIRD PARTY, AND YOU IRREVOCABLY RELEASE CLEANERSLIST (AND OUR OFFICERS, DIRECTORS, AGENTS, INVESTORS, SUBSIDIARIES, AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES (ACTUAL OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES.
13. Limited License; Intellectual Property Rights
The CleanersList Platform is licensed, not sold, to you for use only under these Terms of Use. Subject to your complete and ongoing compliance with the terms and conditions of these Terms of Use, CleanersList hereby grants you a personal, limited, revocable, non-transferable, non-exclusive, non-commercial, non-sublicensable license to: (a) use the App on compatible, authorized devices that you own or control; and (b) access and use the Website and Internet Services-in each case solely for your own use or for the entity on whose behalf you are authorized to act.
You may not modify, alter, reproduce, or distribute the CleanersList Platform in part or entirety. You may not directly rent, lease, lend, sell, redistribute, or sublicense the CleanersList Platform. You must not decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of any portion of the CleanersList Platform, any updates, or any part thereof (except as and only to the extent any foregoing restriction is prohibited by applicable law or the terms of any Third-Party Service), nor attempt to disable or circumvent any security or other technological measure designed to protect the CleanersList Platform or any content available through the CleanersList Platform.
The CleanersList Platform and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by CleanersList, its licensors or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
You must not:
• Modify copies of any materials from the CleanersList Platform.
• Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
• Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the CleanersList Platform.
Except as permitted herein, you must not access or use for any commercial purposes any part of the CleanersList Platform or any services or materials available through the CleanersList Platform.
If you breach these license restrictions or otherwise exceed the scope of the licenses granted in these Terms of Use, then you may be subject to prosecution and damages, as well as liability for infringement of intellectual property rights; your right to use the CleanersList Platform will cease immediately; and you must, at our option, return or destroy any copies of the materials you have made. No right, title or interest in or to the CleanersList Platform or any content on the CleanersList Platform is transferred to you, and CleanersList reserves all rights not expressly granted. Any use of the CleanersList Platform not expressly permitted by this Agreement is a breach of this Agreement and may violate copyright, trademark and other laws.
14. Prohibited Uses
You may use the CleanersList Platform only for lawful purposes and in accordance with this Agreement. You agree not to use the CleanersList Platform:
• In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
• For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.
• To impersonate or attempt to impersonate CleanersList, a CleanersList employee, another User or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).
• To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the CleanersList Platform, or which, as determined by us, may harm CleanersList or Users of the CleanersList Platform or expose them to liability.
• To solicit, advertise for, or contact Users for employment, contracting, or other purposes unrelated to the Services facilitated through the CleanersList Platform without the express written consent of CleanersList.
Additionally, you agree not to:
• Use the CleanersList Platform in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the CleanersList Platform, including their ability to engage in real-time activities through the CleanersList Platform.
• Use any robot, spider or other automatic device, process or means to access the CleanersList Platform for any purpose, including monitoring or copying any of the material on the CleanersList Platform.
• Use any manual process to monitor or copy any of the material on the CleanersList Platform or for any other unauthorized purpose without our prior written consent.
• Use any device, software or routine that interferes with the proper working of the CleanersList Platform.
• Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the CleanersList Platform, the servers on which the CleanersList Platform is stored, or any server, computer or database connected to the CleanersList Platform.
• Attack the CleanersList Platform via a denial-of-service attack or a distributed denial-of-service attack.
• Otherwise attempt to interfere with the proper working of the CleanersList Platform.
• Defame, harass, abuse, stalk, threaten, or otherwise violate the legal rights of others, including but not limited to CleanersList employees and Platform Users.
15. Digital Millennium Copyright Act
We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the CleanersList Platform, you may contact our Designated Agent at CleanersList, Inc., Attn: Copyright Compliance Team, #305 3775 EP True Pkway, West Des Moines, IA 50265 or [email protected].
Any notice alleging that materials hosted by or distributed through the CleanersList Platform infringe intellectual property rights must include the following information:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;
• A description of the copyright-protected work or other intellectual property right that you claim has been infringed;
• A description of the material that you claim is infringing and where it is located on the CleanersList Platform;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the use of those materials on the CleanersList Platform is not authorized by the copyright owner, its agent, or the law; and
• A statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
16. User Contributions
The CleanersList Platform may contain profiles and other interactive features (collectively, «Interactive Services») that allow Users to post, submit, publish, display or transmit to other Users (hereinafter, «Post») content, photographs, images, or other related materials (collectively, «User Contributions») on or through the CleanersList Platform, including User-supplied profile pictures, bio lines, and job/service-related photos.
Any User Contribution you post to the site is subject to the governing provisions set forth in our Privacy Policy. User Contributions will be considered non-confidential and non-proprietary. By providing any User Contribution on the CleanersList Platform, you hereby grant us and our licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. By posting or sharing User Contributions with other Users, to the fullest extent permitted under applicable law, you grant those Users a non-exclusive license to access and use those User Contributions as permitted by these Terms of Use and the functionality of the CleanersList Platform.
You represent and warrant that:
• You own or control all rights in and to the User Contributions and have the right to grant the licenses granted above to us and our licensees, successors and assigns and other Users.
• Your User Contributions, and the use of your User Contributions as contemplated by these Terms of Use, do not and will not: (i) infringe, violate, or misappropriate any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity or other property rights of any other person; (iii) be obscene, contain nudity, be harmful to minors, be infected with viruses that are intended to detrimentally interfere with any date, or liability inducing to CleanersList; or (iv) cause CleanersList to violate any law or regulation.
• All of your User Contributions do and will comply with this Agreement.
You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not CleanersList, are fully responsibility for such content, including its legality, reliability, accuracy and appropriateness.
We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other User of the CleanersList Platform.
In exchange for the right to use the CleanersList Platform, Users who post their User Contributions hereby irrevocably grant to CleanersList the following rights in connection with the display, distribution, transmission, or broadcasting on any media, including the Internet, of their User Contributions in connection with the CleanersList Platform:
• The right to use User Contributions in the advertising, marketing, and/or publicizing of the CleanersList Platform to perform and improve upon the CleanersList Platform; or
• The right to exercise all copyright, publicity rights, and any other rights therein.
Such right applies in any media now known or not currently known, and such right is hereby deemed to be perpetual, non-exclusive, unrestricted, royalty-free, worldwide, irrevocable, transferable, and sub-licensable (through multiple tiers). User hereby releases CleanersList from (and shall not bring any) proceeding, whether now known or unknown, for defamation, invasion of right to privacy, publicity or personality or any similar matter, or based upon the use of your User Contributions.
17. Monitoring and Enforcement
We have the right to:
• Remove or refuse to post any User Contributions for any or no reason in our sole discretion.
• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of Users of the CleanersList Platform or the public or could create liability for CleanersList.
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.
• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the CleanersList Platform.
• Terminate or suspend your access to all or part of the CleanersList Platform for any or no reason, including without limitation, any violation of this Agreement.
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the CleanersList Platform. YOU WAIVE AND HOLD HARMLESS CLEANERSLIST AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
To the fullest extent permitted under applicable law, we are under no obligation to edit or control User Contributions that you or other Users post or publish, and we expressly disclaim any and all liability in connection with User Contributions. CleanersList may, at any time and without prior notice, screen, remove, edit, or block any User Contributions that in our sole judgment violates these Terms of Use or are otherwise objectionable. You understand that when using the CleanersList Platform you will be exposed to User Contributions from a variety of sources and acknowledge that User Contributions may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against CleanersList with respect to User Contributions.
18. User Disputes
We understand that occasionally disputes may arise between or among our Users. In the event a dispute initiated by either a Provider or a Customer cannot be resolved independently, you hereby agree, at CleanersList’s request, to participate with good faith, to the extent you are reasonably able to do so, in a neutral resolution, mediation, or arbitration process conducted by CleanersList or a neutral third-party mediator or arbitrator selected by CleanersList. Notwithstanding the foregoing, you acknowledge and agree that CleanersList is under no obligation to become involved in or impose resolution in any dispute between or among Users or any third party.
20. Provider Provisions
a. Insurance. As a Provider, you acknowledge and agree that it is your responsibility to maintain in full force and effect adequate workers’ compensation (or, if permitted by law, occupational accident insurance), unemployment, liability, and other forms of insurance with policy limits sufficient to protect and indemnify CleanersList and its affiliates, and each of their officers, directors, agents, employees, subsidiaries, partners, members, controlling persons, and successors and assigns, from any losses resulting from the conduct, acts, or omissions of you or your assistants, agents, contractors, servants, or employees.
b. Provider Assistants. Before any Services are performed by any assistants, helpers, subcontractors or other personnel engaged by a Provider, the Provider shall require any such individuals to become a registered, approved Provider on the CleanersList Platform pursuant to CleanersList policies as described herein. Providers that utilize non-registered, non-approved personnel to assist with a Service could have their permission to access the CleanersList Platform revoked. Each Provider assumes full and sole responsibility for the payment of all compensation, benefits and expenses of helpers, assistants, subcontractors and/or other personnel, if any, and for all required and applicable state and federal income tax withholdings as to the Provider and all persons engaged by the Provider in the performance of the Services.
c. Equipment. As a Provider, you are solely responsible for any costs or expenses incurred by you in connection with the performance of the Services, and in no event shall CleanersList reimburse, or be required to reimburse, you for any tools, materials, costs or expenses used in connection with the Services. You shall furnish and maintain, at your own expense, the tools, equipment, supplies, and other materials used to perform the Services. You, at your sole discretion, shall determine what equipment, supplies, and materials are necessary to perform the Services, and where, when, and at what cost, to purchase or maintain any necessary equipment, supplies, tools, and materials. At your request, CleanersList may offer to you certain equipment, supplies, and materials for purchase. You are not required to purchase any equipment, tools, supplies, or materials from CleanersList at any time.
d. Representations. By providing Services as a Provider on the CleanersList Platform, you represent, warrant, and agree that: (i) you are solely responsible for obtaining the necessary licenses and/or certifications for performance of the Services or Additional Services; (ii) you will not transfer or sell your User account, password and/or identification to any other party; (iii) you will be solely responsible for any and all liability that results from or is alleged as a result of your provision of Services, including, but not limited to personal injuries, death and property damages; (iv) you will comply with all applicable laws, rules and regulations while providing Services, and you will be solely responsible for any violations of such provisions; (v) you will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you; (vi) you will not attempt to defraud CleanersList or a Customer in connection with your provision of Services or Additional Services; and (vii) you will not demand that a Customer pay in cash, or use a credit card reader or other off-platform payment service, to accept payment for Services or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
e. Reimbursement of Resolution Costs. Notwithstanding anything set forth herein to the contrary, you further represent, warrant, and agree (i) to pay all reasonable out-of-pocket expenses incurred by CleanersList in connection with the resolution of any property damage or other claims resulting from a Service you performed for a Customer, and (ii) that CleanersList shall have the right to suspend your Provider account until it has received payment in full for all such reimbursable amounts.
f. Non-Circumvention. Within six (6) months after the last time Provider provides Services to a Customer as arranged through the CleanersList Platform, Provider agrees not to solicit or provide any Services to the same Customer other than as arranged through the CleanersList Platform. Provider shall be liable for the fees set forth in Section 4 for all services provided to Customers in breach of the previous sentence, in addition to all other remedies provided by this Agreement and applicable law, including injunctive relief. Provider agrees to indemnify CleanersList from any attorneys’ fees and costs it incurs in collecting its fees from a Provider that breaches this non-circumvention provision.
21. Third-Party Services, Third-Party Fees, and Linked Websites
a. Access to Third-Party Services. The CleanersList Platform may provide you with access to third-party websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services, or charitable donation programs (collectively, «Third-Party Services»), and may enable you to export information or content, including your or other Users’ User Contributions, to Third-Party Services such as Twitter or Facebook, through a feature of the CleanersList Platform. By using one of these features, you agree that CleanersList may transfer that information or User Contribution to the applicable Third-Party Service. CleanersList does not have or maintain any control over Third-Party Services and is not and cannot be responsible for their content, operation or use. By linking or otherwise displaying information from or providing access to any Third-Party Services, CleanersList does not give any representation, warranty or endorsement, express or implied, with respect to the legality, accuracy, quality or authenticity of content, information or services provided by those Third-Party Services.
b. Disclaimer of Liability for Third Party Services. Third-Party Services may have their own terms of use and privacy policy, and your use of the CleanersList Platform may incur third-party fees, such as fees charged by your mobile carrier for data usage. You are solely responsible for reviewing and complying with any terms of use, privacy policy or other terms governing your use of Third-Party Services, and you are solely responsible for all Third-Party Services’ fees incurred by you for use of the CleanersList Platform. You are solely responsible for taking the precautions necessary to protect yourself from fraud when using Third-Party Services and to protect your computer systems from viruses, worms, trojan horses and other harmful or destructive content that may be included on or with any Third-Party Services. CleanersList disclaims any and all responsibility or liability for any harm resulting from your use of Third-Party Services, and you hereby irrevocably waive any claim against CleanersList with respect to any Third-Party Services.
c. Additional Notice for Google Maps. The CleanersList Platform may provide access to Google’s Maps service. By using the CleanersList Platform and accessing the Google’s Maps service, you are explicitly agreeing to be bound by the Google Maps/Google Earth Additional Terms of Use (including the Google Privacy Policy).
22. Third-Party Software
Software you download in connection with the CleanersList Platform consists of a package of components that may include certain third-party software («Third-Party Software») provided under separate license terms (the «Third-Party Terms»). Your use of the Third-Party Software in conjunction with the CleanersList Platform in a manner consistent with these Terms of Use is permitted; however, you may have broader rights under the applicable Third-Party Terms, and nothing in these Terms of Use is intended to impose further restrictions on your use of the Third-Party Software.
23. Terms and Termination
This Agreement is effective upon your creation of a User account, as amended by any modifications made pursuant to Section 1. You may discontinue your use of the CleanersList Platform or participation in the Services at any time, for any reason. We may suspend or deactivate your User account (either as a Provider and/or Customer), or revoke your permission to access the CleanersList Platform, at any time, for any reason, upon notice to you. We reserve the right to refuse access to the CleanersList Platform to any User for any reason not prohibited by law. Either party may terminate the Agreement for any reason upon written notice to the other party. The terms of this Agreement, and any subsequent modifications of this Agreement, shall remain in effect at all times after you or CleanersList terminate your participation or access to the CleanersList Platform or Services.
If CleanersList terminates or suspends a User account for any reason, the User is prohibited from registering a new account under their name or an alias.
24. Repeat Infringers
CleanersList will promptly terminate without notice the accounts of Users that are determined by CleanersList to be «Repeat Infringers» to the fullest extent permitted under applicable law. A Repeat Infringer is a User who has been notified of infringing activity or has had User Contributions (as defined in Section 17 above) removed from the CleanersList Platform at least twice.
25. Changes to the CleanersList Platform
We may update the content on this CleanersList Platform from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the CleanersList Platform may be out of date at any given time, and we are under no obligation to update such material.
26. Information About You and Your Visits to the CleanersList Platform
All information we collect on this CleanersList Platform is subject to our Privacy Policy. By using the CleanersList Platform, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.
27. Confidential Information
a. CleanersList’s Confidential Information. You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of CleanersList and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify CleanersList in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to CleanersList upon termination of this Agreement for any reason whatsoever. The term «Confidential Information» shall mean any and all of CleanersList’s trade secrets, confidential and proprietary information and all other information and data of CleanersList that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
b. Customer’s Confidential Information. As a Provider, you understand that in performing the Services, you will receive certain private and/or confidential information regarding the Customer and will have access to their homes and personal belongings. Except upon order of government authority (e.g., court, administrative agency) having jurisdiction, or upon express written consent by the Customer, you agree that you shall not publish, disseminate or disclose, for your own benefit or the benefit of any third party, any confidential information regarding the Customer, including addresses, telephone numbers and/or financial information. You further agree not to engage in any activity which violates the privacy of any Customers, including, but not limited to, taking unauthorized photographs or making unauthorized audio or video recordings of Customers or their homes or their personal belongings; or publishing, disseminating or disclosing any such photographs or recordings. You acknowledge that your failure to comply with the foregoing shall constitute a material breach of this Agreement.
28. Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the CleanersList Platform will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT (INCLUDING MOBILE DEVICES), COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE CLEANERSLIST PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY CLEANERSLIST PLATFORM LINKED TO IT.
YOUR USE OF THE CLEANERSLIST PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM IS AT YOUR OWN RISK. THE CLEANERSLIST PLATFORM, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM ARE PROVIDED ON AN «AS IS» AND «AS AVAILABLE» BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER CLEANERSLIST NOR ANY PERSON ASSOCIATED WITH CLEANERSLIST MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE CLEANERSLIST PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER CLEANERSLIST NOR ANYONE ASSOCIATED WITH CLEANERSLIST REPRESENTS OR WARRANTS THAT THE CLEANERSLIST PLATFORM, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER(S) THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE CLEANERSLIST PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
CLEANERSLIST HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
29. No Liability
IN NO EVENT WILL CLEANERSLIST, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, DIRECTORS, OR CORPORATE PARTNERS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE CLEANERSLIST PLATFORM, ANY CLEANERSLIST PLATFORMS LINKED TO IT, ANY CONTENT ON THE CLEANERSLIST PLATFORM OR SUCH OTHER CLEANERSLIST PLATFORMS OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE CLEANERSLIST PLATFORM OR SUCH OTHER CLEANERSLIST PLATFORMS, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE AGGREGATE LIABILITY OF CLEANERSLIST, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE CLEANERSLIST PLATFORM OR OTHERWISE UNDER THESE TERMS OF USE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU PAID TO CLEANERSLIST FOR ACCESS TO AND USE OF CLEANERSLIST PLATFORM IN THE 12 MONTHS PRIOR TO THE EVENT(S) GIVING RISE TO CLAIM; OR (B) $100.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. EACH PROVISION OF THESE TERMS OF USE THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS OF USE. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS OF USE. THE LIMITATIONS IN THIS SECTION 29 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
30. Indemnification
You agree to defend, indemnify and hold harmless CleanersList, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of this Agreement or your use of the CleanersList Platform, including, but not limited to, any use of the CleanersList Platform’s content, Services and products other than as expressly authorized in this Agreement or your use of any information obtained from the CleanersList Platform.
31. Dispute Resolution; Arbitration of Claims
Generally, in the interest of resolving disputes between you and CleanersList in the most expedient and cost-effective manner, YOU AND CLEANERSLIST MUTUALLY AGREE THAT EVERY DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND CLEANERSLIST ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
a. Exceptions. Nothing in this Agreement will be deemed to waive, preclude, or otherwise limit the right of either party to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in a court of law; or (iv) to file suit in a court of law to address an intellectual property infringement claim.
b. Arbitrator. Any arbitration between you and CleanersList will be settled under the Federal Arbitration Act, and governed by the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes (collectively, «AAA Rules») of the American Arbitration Association («AAA»), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879, or by contacting [email protected].
c. Notice; Process. A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by electronic mail («Notice»). CleanersList’s address for Notice is: CleanersList, Inc., 305 3775 EP True Pkway, West Des Moines, IA 50265 , Attn: Legal Department. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought («Demand»). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within thirty (30) days after the Notice is received, you or CleanersList may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or CleanersList must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the dispute is finally resolved through arbitration in your favor, CleanersList will pay you the highest of the following: (i) the amount awarded by the arbitrator, if any; (ii) the last written settlement amount offered by CleanersList in settlement of the dispute prior to the arbitrator’s award; or (iii) one thousand US dollars ($1,000).
d. Fees. If you commence arbitration in accordance with this Agreement, CleanersList will reimburse you for your payment of the filing fee, unless your claim is for more than ten thousand US dollars ($10,000), in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in Williamson County Tennessee, but if the claim is for ten thousand US dollars ($10,000) or less, you may choose whether the arbitration will be conducted: (i) solely based on documents submitted to the arbitrator; (ii) through a non-appearance based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse CleanersList for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits.
e. No Class Actions. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU AND CLEANERSLIST AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and CleanersList agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding, to the fullest extent permitted under applicable law.
f. Modifications to this Arbitration Provision. If CleanersList makes any future change to this arbitration provision, other than a change to CleanersList’s address for Notice, you may reject the change by sending us written notice within thirty (30) days of the change to CleanersList’s address for Notice, in which case your account with CleanersList will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.
g. Enforceability. If any part of this section is found to be unenforceable, then the entirety of this section will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in this Agreement will govern any action arising out of or related to this Agreement. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
h. Provider Opt-Out of Arbitration. For Providers, arbitration is not a mandatory condition of this Agreement with respect to any dispute or claims brought by CleanersList against a Provider, or for disputes or claims brought by a Provider against CleanersList that: (i) are based on an alleged employment relationship between CleanersList and a Provider; (ii) arise out of, or relate to, CleanersList’s actual deactivation or suspension of a Provider account or a threat by CleanersList to deactivate or suspend a Provider account; (iii) arise out of, or relate to, CleanersList’s actual termination of a Provider’s Agreement with CleanersList, or a threat by CleanersList to terminate a Provider’s Agreement; or (iv) arise out of, or relate to, Job Fees (as defined in this Agreement, including CleanersList’s Use Fee or tips, other than disputes relating to referral bonuses, other CleanersList promotions, or consumer-type disputes (the subset of Claims in subsections (i)-(iv) shall be collectively referred to as “Provider Claims”).
If you do not want to be subject to this Dispute Resolution provision with respect to Provider Claims, you may opt out by notifying the Company in writing of your decision, either by sending, within thirty (30) days of the date you receive this Agreement, (i) an electronic mail to [email protected], stating clearly your name and intent to opt out of this Dispute Resolution provision or (ii) by sending a letter by U.S. Mail, or by any nationally recognized delivery service (e.g., UPS, Federal Express, etc.), or by hand delivery to: Legal Department, CleanersList, Inc., 305 3775 EP True Pkway, West Des Moines, IA 50265. To be effective, the letter under option (ii) must clearly indicate your intent to opt out of this Dispute Resolution Provision, and must be dated and signed. If hand-delivered, the signed letter must be received within thirty (30) days of your receipt of this Agreement. If sent by mail, the letter must be post-marked with a date less than thirty (30) days from the date you receive this Agreement. Should you choose not to opt out of this Dispute Resolution Provision within the thirty (30)-day period, you and CleanersList will be bound by the terms of this Dispute Resolution Provision. You have the right to consult with counsel of your choice concerning this Dispute Resolution Provision. You understand that you will not be subject to retaliation if you exercise your right to opt out of coverage under this Dispute Resolution Provision.
32. Governing Law; Jurisdiction
Except as set forth in Section 31 entitled «Dispute Resolution; Arbitration of Claims,” this Agreement is governed and interpreted pursuant to the laws of the State of Tennessee, United States of America, notwithstanding any principles of conflict of law. For all disputes, not subject to arbitration under Section 31 hereof, you agree to submit to the personal jurisdiction and venue of the courts located within Williamson County, Tennessee, and waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
33. Waiver and Severability
No waiver by CleanersList of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of CleanersList to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.
If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of this Agreement will continue in full force and effect.
34. Development and Testing
For purposes of developing and testing the CleanersList Platform, on occasion a CleanersList representative may schedule or perform Services on the CleanersList Platform within the Des Moines market. On such occasions, the contract for such Service shall between CleanersList and such User and shall be governed by the applicable terms of this Agreement, including, but not limited to Section 31 above.
35. Entire Agreement
These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and CleanersList with respect to the CleanersList Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the CleanersList Platform.
36. Assignment
This Agreement may not be assigned or transferred by you without CleanersList’s prior written consent. You agree that this Agreement and all incorporated agreements may be automatically assigned by CleanersList, in our sole discretion, in accordance with the «Notice» section of this Agreement.
37. No Agency
You and CleanersList are independent contractors, and no agency, partnership, joint venture, employer-employee, contractor-subcontractor, or franchisor-franchisee relationship is intended or created by this Agreement.
38. Comments and Concerns
All other feedback, comments, requests for technical support and other communications relating to the CleanersList Platform should be directed to: [email protected].
39. Notice Regarding Apple
If you are using our mobile applications on an iOS device, the terms of this Section 39 apply. You acknowledge that these Terms of Use are between you and CleanersList only, not with Apple, and Apple is not responsible for the CleanersList Platform or its content. Apple has no obligation to furnish any maintenance or support services with respect to the CleanersList Platform. If the CleanersList Platform fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the CleanersList Platform. Apple is not responsible for addressing any claim by you or any third party relating to the Service or your possession or use of the CleanersList Platform, including: (i) product liability claims; (ii) any claim that the CleanersList Platform fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the CleanersList Platform or your possession and use of the mobile application infringe that third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the CleanersList Platform. Apple and Apple’s subsidiaries are third-party beneficiaries of Section 39 of these Terms of Use, and upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce this Section 39 of these Terms of Use against you. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a «terrorist supporting» country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
40. Notices
Except as explicitly stated otherwise, any notice to CleanersList shall be given by certified mail, postage prepaid and return receipt requested to:
CleanersList, Inc.
#305 3775 EP True Pkway,
West Des Moines, IA 50265
Attn: Legal
Such notices shall be deemed given three (3) business days after the date of mailing. Any notices to you shall be provided to you through the CleanersList Platform or given to you via the email address you provided to CleanersList during the registration process or as otherwise listed in your User or Provider account, and such notice shall be deemed given immediately upon sending. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to CleanersList during the registration process. In such case, notice shall be deemed given three (3) days after the date of mailing.
I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND PRIVACY POLICY, AND AGREE THAT MY USE OF THE CLEANERSLIST PLATFORM IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Updated: January 10, 2021